Return and Refund Policy

1. Eligibility for Returns

At Saleem and Sons Music House, we want our customers to be completely satisfied with their purchases. We accept returns within 5-7 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact our customer service team at phone number provided within same days of receiving your order.

b. Provide your order number and a detailed reason for the return.

c. Our customer service team will guide you through the return process, providing instructions on where to send the item.

3. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received. Saleem and Sons Music House is not responsible for items lost or damaged during the return shipping process.

4. Inspection and Approval

Upon receiving your returned item, our team will inspect it to ensure that it meets the eligibility criteria stated in section 1. If the return is approved, we will process the refund or replacement accordingly.

5. Refund Process

Refunds will be processed within [number of days] days of receiving the returned item. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

6. Exchanges

If you wish to exchange an item for a different one, please follow the return process outlined above and place a new order for the desired item on our website.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item, and upon inspection, we will offer a refund or replacement.